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Solution development of human resources in the field of hotel
In recent years, the Group Muong Thanh has been a rapid development boom in hotel business sector. Muong Thanh well as the private sector owns the largest hotel chain today, to nearly 50 hotels, with quality 3-star or higher.
To meet the operational requirements of private hotel chain in Vietnam, in the context of international integration and comprehensive deep, Muong Thanh Group is focusing on developing human resources hotel strives sufficient quantity and gradually increase the quality and rationalize the structure, ensuring sufficient human resources capacity to implement. Muong Thanh Group has launched the main measures are as follows:
Muong Thanh well as the private sector owns the largest hotel chain today, to nearly 50 hotels.
Solution One: Develop a team of internal trainers
With the support of the General Leadership School and Vietnam National Administration of Tourism, in close coordination with the Project Management Unit responsible tourism, Muong Thanh Corporation has organized 11 training courses for business (Reception, cubicle, desk, food processing, Sales and Marketing, Security, supervisory skills, skills training for the trainers ...) to more than 200 local trainers under the criteria of vocational skills Tourism Vietnam (VTOS). The Group considers this factor to functional "machines the" contribute to improving implementation capacity for the employees of the Group.
After the training, the trainers, as trainers will train a professional face to the employees at the base, on the other hand will continue to train and develop a team of internal trainers in his unit.
The second solution: Build internal job competency standards
Based on the Standard Skills Travel Vietnam (VTOS) - Minimum Standards, the Director of the Group's expertise with the local Lecturer and Head of the business unit developed the vocational standards (SOPs), internal fit for Muong Thanh. Pursuant to the internal standards, the hotel in the hotel chain of the Group to easily deploy the training and evaluation of the quality of its workforce. Ministry of Internal Standard is considered a measure of the capacity of human resources in any hotel of the Group, is the basis for the treatment of human and workers to strive to mold your career advancement.
Solution three: Development Supervisor team internal / client confidentiality
The Group has the motto "Trust is good, checking is better than many," and there are ways to monitor, test and evaluation. To gather the diverse feedback from multiple sources of quality customer service, in addition to direct contact with customers, submit questions for comments, through social networks such as Trip Advisor, Agoda , .., the examination, internal monitoring by supervisors and client confidentiality are considered Group is one of the very important measures. Muong Thanh Group has been focusing on developing this team to always examine and evaluate the quality of service throughout its hotel system.
System Muong Thanh hotel with modern architecture, luxurious interiors, professional service.
Solution four: Campaigning "Learning, learning, the school forever"
Vietnam is a nation with a tradition of academic excellence, the Vietnam take the learner to implement fundamental human morality, employed in subsistence. Throughout thousands of years of building and defending the country, through all phases of ups and downs of history, hospitality is a traditional school, the spiritual source of strength has always been promoted and respected.
Anyone joining the workforce of the Group has become "The Muong Thanh" and always see the school is responsible, willing to learn new things, the progress from outside to meet the needs of visitors everytime everywhere. "The Muong Thanh" regard the self-study, self-exploration to increase knowledge, improve skills, attitudes forged, offset lacks capacity is important. "The Muong Thanh" are demanding, and self-discipline are encouraged to study at anytime, anywhere, in any form (classroom, practical work, online learning, ..).
For "The Muong Thanh" a lifelong learning movement was launched and maintained, and always specify:
"Learning to enrich themselves, for enterprises and for society".
Solution Thursday: Campaigning "Muong Thanh Stars" and "Muong Thanh Initiative"
To help customers and employees to restore "the perfect balance", minimize stress (stress); to commend, commend the staff has done a good job on the expectations of clients and colleagues; and to create a culture of "active, willing to" help, serve, Muong Thanh Group launched the movement "star Muong Thanh".
Movement "Muong Thanh Stars" in order to discover opportunities to improve and develop production and business, recognize and reward ideas, profitable solutions or innovative. and improving ability and create linkages maintained with hotel staff, with the Group.
Muong Thanh Group also launched the movement "Initiatives Muong Thanh" to praise and reward individual achievement in the work Promoting the initiative.
Besides, the Group Muong Thanh much attention thanks to the leading expert consultants, advising and training for staff and elected employees studying, visiting the hotel model and abroad.
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